Making sure you're satisfied...
You are the only person who knows what you are looking for. Our money-back guarantee means you can let us know within 30 days if you’re not satisfied with your website hosting or website builder product. We’ll happily refund everything you paid for the product minus domain name registration fees (these are charged to NinjaHosts by third parties, but you’ll still own the domain – see our terms of service).
How do I get my money back?
- Login to the client area here: Client Area
- Select Services > My Services.
- Choose the service you wish to cancel by selecting view service
- Select “Request Cancellation” from the left-hand menu.
- You’ll be asked for a brief description of your cancellation request, please provide any relevant information here and mention that your request is made within the 30-day money back guarantee.
- Please select immediately from the drop-down menu and then send.
- Once a technical support adviser has received your request it will be processed.
- Once confirmed you will receive an e-mail confirming the cancellation of the service.
To receive your 30-day money back guarantee you must process the request in this way.